Refund & Returns Policy

At BeautySignature Co, we are committed to providing science-backed beauty protocols that deliver real value through personalized routines, intelligent recommendations, and evidence-based guidance. This Refund & Returns Policy explains our approach to cancellations, refunds, and returns in a fair and transparent manner.

1. Understanding Our Digital Service

1.1 Nature of Service

BeautySignature Co operates as a subscription-based digital platform that delivers science-backed, personalized beauty rituals designed around your unique needs—complemented by an exclusive, intelligence-driven library of expert insights and transformative content.

1.2 Immediate Digital Access

Upon subscription activation, you gain immediate access to your membership benefits. Unlike physical products, digital services cannot be "returned" in the traditional sense, as you've received and can utilize the content immediately.

2. Membership Tiers & Pricing

Membership Tier	Pricing	Cancellation Policy
Foundation (Free)	$0 - Always Free	No cancellation needed; always accessible
Signature	$14.99-24.99/month (Pioneer: $14.99 locked)	Cancel anytime; access until billing cycle ends
Concierge	$49.99-59.99/month (Pioneer: $49.99 locked)	Cancel anytime; access until billing cycle ends

2.1 Foundation (Free) Tier

• Always available at no cost
• No payment information required
• No cancellation necessary
• Upgrade to premium tiers at any time
• Downgrade from premium back to Foundation by canceling subscription

2.2 Premium Subscriptions (Signature & Concierge)

Premium subscriptions are available on:

• Monthly basis: Billed monthly until canceled
• Annual basis: Billed once per year at discounted rate

3. Cancellation Policy

3.1 How to Cancel

1. Log in to your account
   Visit beautysignature.co and sign in to your dashboard
2. Navigate to Account Settings
   Click on your profile icon → Account Settings → Subscription
3. Click "Cancel Subscription"
   Follow the prompts to confirm cancellation
4. Confirmation
   You'll receive an email confirming your cancellation

3.2 What Happens After Cancellation

• Access Retained: You'll continue to have full access to premium features until the end of your current billing period
• Auto-Renewal Stops: Your subscription will not automatically renew
• Downgrade to Foundation: After your billing period ends, you'll automatically move to the free Foundation tier
• Re-Subscribe Anytime: You can re-activate your subscription at any time

3.3 Pioneer Pricing Protection

4. Refund Policy

4.1 Why No Refunds?

Our service is entirely digital, providing instant access to:

• Personalized beauty protocols and routines
• Proprietary methodologies and scientific research
• Curated product recommendations and pairings
• Educational content, guides, and infographics
• AI-powered beauty intelligence (Concierge tier)

Unlike physical products that can be returned, digital content is consumed immediately upon access. Once you've viewed protocols, downloaded content, or utilized our recommendations, you have received the full value of the service.

4.2 Try Before You Subscribe

We encourage you to explore our service before committing to a paid subscription:

• Foundation Tier: Always free - explore our basic protocol library at no cost
• Free Trials: When offered, take advantage of trial periods to evaluate premium features
• Monthly Subscriptions: Start with monthly (not annual) to test the service first

4.3 Limited Exceptions

While we maintain a strict no-refund policy, we will make exceptions only in the following rare circumstances:

These are the ONLY circumstances under which refunds will be considered. All refund requests require verification and supporting documentation.

4.4 Non-Refundable Scenarios

Refunds will NOT be issued for:

• Change of mind after accessing premium content
• Dissatisfaction with protocol recommendations or results
• Failure to cancel subscription before renewal date
• "Accidental" upgrades
• Expectations not met (beauty results vary individually)
• Partial subscription periods (no prorated refunds)
• Loss of Pioneer Pricing after cancellation
• Not using the service during your subscription period
• Technical issues on your end (browser, internet connection, device compatibility)
• Deciding you don't like the service after using it

4.5 Refund Request Process

If you believe you qualify for a refund under Section 4.3:

1. Contact Support Immediately
   Email: support@beautysignature.co
   Subject: "Refund Request - [Circumstance]"
   Must be within 48 hours of the issue occurring
2. Provide Documentation
   Include: Account email, transaction ID, screenshots of duplicate charges or technical errors, detailed description of the issue
3. Review Process
   We will investigate and respond within 5-7 business days
   Approval is at our sole discretion and requires verification
4. If Approved
   Refund processed to original payment method within 7-10 business days
   Account access will be immediately terminated

4.6 Chargebacks and Disputes

We strongly discourage initiating chargebacks or payment disputes.

If you file a chargeback without contacting us first:

• Your account will be immediately and permanently terminated
• You will lose access to all content and features
• You may be banned from creating future accounts
• We reserve the right to pursue collection for disputed charges

Always contact us first. Most billing issues can be resolved quickly through direct communication.

5. Trial Periods & Promotional Offers

5.1 Free Trials

When we offer free trial periods (e.g., "14-Day Free Trial"), the following terms apply:

• No Charge During Trial: Your payment method is authorized but not charged during the trial
• Automatic Conversion: Unless canceled before trial ends, you'll be automatically charged and converted to paid subscription
• Cancel Anytime During Trial: Cancel before trial period ends to avoid charges
• Trial Eligibility: Typically one free trial per user/payment method

5.2 Promotional Pricing

Special promotional offers (e.g., "First Month $9.99") have specific terms:

• Promotional rate applies for specified period only
• Standard pricing resumes after promotional period
• Cancellation during promotional period avoids standard-rate charges
• Refunds not available for promotional-rate subscriptions unless eligible under Section 4.2

5.3 Pioneer Pricing (Concierge Tier)

The first 50 Concierge members receive Pioneer Pricing at $49.99/month (vs. standard $59.99/month):

• Lifetime Lock: Rate locked in forever with continuous membership
• Loss Upon Cancellation: Canceling forfeits Pioneer Pricing permanently
• No Retroactive Pioneer Pricing: If you miss the first 50, you cannot claim Pioneer Pricing later
• Non-Transferable: Pioneer Pricing cannot be transferred to another account

6. Product Recommendations & Affiliate Links

6.1 Third-Party Products

BeautySignature Co does not sell physical beauty products directly. We curate and recommend products available through third-party retailers such as:

• Amazon (via Amazon Associates affiliate program)
• Sephora
• Ulta
• Dermstore
• Other specialty beauty retailers

6.2 Returns for Third-Party Products

For product returns:

1. Refer to the retailer's return policy (e.g., Amazon's return center)
2. Initiate the return directly with the retailer
3. Follow their specific return procedures

6.3 Product Quality Issues

If you experience issues with a recommended product:

• Quality/Defect Issues: Contact the retailer's customer service
• Recommendation Concerns: Contact our support team to update your beauty profile
• Adverse Reactions: Discontinue use and consult a dermatologist or healthcare provider

7. Billing & Payment Issues

7.1 Failed Payments

If your payment method fails:

• You'll receive an email notification of the failed payment
• We'll attempt to charge your payment method up to 3 times over 7 days
• If all attempts fail, your subscription will be downgraded to Foundation (free) tier
• Update payment information in Account Settings to restore premium access

7.2 Unauthorized Charges

If you notice unauthorized charges on your account:

1. Contact us immediately at support@beautysignature.co
2. Provide transaction details and dates
3. We'll investigate and issue a refund if unauthorized
4. Consider changing your password and payment information

7.3 Disputing Charges

Before disputing charges with your bank or credit card company:

• Contact us first: Many issues can be resolved quickly
• Chargebacks: May result in immediate account termination
• Resolution: We prefer to work directly with you to resolve billing concerns

8. Changes to Subscription Terms

8.1 Price Changes

BeautySignature Co reserves the right to modify subscription pricing:

• Notice Period: 30 days advance notice via email
• Current Subscribers: Existing subscribers receive notice before any price increase
• Your Options: Accept new pricing or cancel before increase takes effect
• Pioneer Pricing Exception: Concierge Pioneer members are exempt from price increases

8.2 Service Modifications

We may add, modify, or remove features from our service:

• Significant changes will be communicated via email
• Feature removals do not entitle subscribers to refunds
• New features may be added to enhance value

9. Account Termination by BeautySignature Co

9.1 Grounds for Termination

We reserve the right to terminate accounts for:

• Violation of Terms of Use
• Fraudulent activity or payment disputes
• Sharing account credentials
• Abuse of refund policy
• Harassment of team members or other users

9.2 Refunds Upon Termination

If your account is terminated by BeautySignature Co:

• Prorated refunds may be issued at our discretion for remaining subscription period
• No refunds for terminations due to Terms of Use violations
• Access to content terminates immediately

10. Contact & Customer Support

10.1 How to Reach Us

For questions, concerns, or assistance with refunds, cancellations, or billing:

10.2 Information to Include

When contacting support, please provide:

• Your account email address
• Subscription tier (Foundation, Signature, or Concierge)
• Description of the issue
• Relevant dates (purchase date, cancellation date, etc.)
• Screenshots or documentation (if applicable)

11. Updates to This Policy

BeautySignature Co may update this Refund & Returns Policy as our services evolve or to comply with legal requirements.

11.1 Notification of Changes

• Material changes will be communicated via email
• Updated policy posted on our website with new "Effective Date"
• Continued use of service after changes constitutes acceptance

11.2 Review Periodically

We encourage you to review this policy periodically to stay informed of our current terms.

12. Governing Law

This Refund & Returns Policy is governed by the same terms as our Terms of Use, including applicable laws and dispute resolution procedures.